1. Scope of Service

 

Bowen’s Human Performance (“BHP” / “BOSX”) provides structured human performance coaching, not casual drop-in fitness or undefined personal training support.

 

BHP services are built around:

 

• assessment

• lane placement

• structured coaching

• defined timelines

• accountability

• progression over time

 

BHP does not provide open-ended access, unlimited flexibility, or coaching outside the purchased service scope unless explicitly stated in writing.

 

All services are delivered according to the lane, format, and timeline purchased by the client.

 

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2. Assessment Requirement

 

All new clients begin with a BOSX Assessment unless otherwise approved in writing by BHP.

 

The Assessment is used to:

 

• review movement, training history, and goals

• determine client readiness

• identify the appropriate coaching lane

• establish the best next step

 

Completion of an Assessment does not automatically include ongoing coaching beyond the stated assessment scope. Continued service requires enrollment into an approved coaching lane or program.

 

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3. Coaching Formats

 

BHP may offer services through the following formats:

 

A. Classes and Group Training

 

Classes and group training are structured coaching environments delivered according to the schedule, format, and capacity determined by BHP.

 

Class participation does not create entitlement to:

 

• unlimited makeups

• off-schedule training

• private coaching access

• custom programming outside the class model

 

Class and group services are delivered within the structure of the purchased pass or plan only.

 

B. Private Appointments

 

Private Appointments are one-on-one coaching sessions delivered within the purchased service lane.

 

Private Appointments may include:

 

• movement coaching

• strength and performance training

• exercise instruction

• progress-based adjustments

• accountability within the purchased service model

 

Private Appointments do not include unlimited access, undefined support, or additional custom work outside the purchased lane unless expressly stated in writing.

 

C. Consults

 

Consults are discussion-based services used to review client needs, goals, current limitations, and next-step options.

 

Consults may include:

 

• training review

• goal clarification

• lane recommendation

• scheduling guidance

• service selection guidance

 

Consults do not automatically include ongoing coaching, programming, or training sessions unless separately purchased.

 

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4. Pass-Based Scheduling Model

 

BHP operates on a pass-based and scheduled coaching model, not an open-ended membership model, unless a service expressly says otherwise.

 

A purchased pass, plan, or program gives the client access only to the sessions, appointments, or service structure specifically associated with that offering.

 

BHP reserves the right to:

 

• set session times

• define service availability

• manage scheduling windows

• determine coach assignment

• adjust the live schedule as needed for business operations

 

Clients are responsible for booking and using their sessions within the active term of their service.

 

Unused sessions, missed opportunities, or unbooked time do not create automatic entitlement to extensions, credits, or refunds unless expressly stated in writing.

 

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5. 12-Week Programs and Monthly Billing

 

Many BHP coaching services are delivered as 12-week programs.

 

Where a service is sold as a 12-week coaching cycle:

 

• the program runs on a defined quarter schedule

• monthly billing is an installment method only

• monthly billing does not create a month-to-month, cancel-anytime arrangement

• the service must be completed within the active program term unless otherwise approved in writing by BHP

 

Clients are purchasing a structured coaching cycle, not unlimited ongoing access.

 

Failure to fully use the service within the active term does not automatically extend the program or change the agreed structure.

 

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6. Monthly Recurring Billing on a Quarter Schedule

 

Certain plans may be billed through monthly recurring billing while being delivered on a quarter-based coaching schedule.

 

This means:

 

• the client is enrolled in a structured 12-week coaching cycle

• payment may be collected monthly

• the coaching term remains fixed unless otherwise stated

• monthly billing is for payment convenience only

 

BHP may suspend or terminate services for failed payments, expired cards, or billing non-compliance.

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Payments & Refunds

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Membership fees reserve coaching time, programming, and access to the BOSX Performance System.

All membership fees are non-refundable once a billing cycle has begun. Refunds or prorated credits will not be provided for missed sessions, travel, illness, scheduling conflicts, changes in personal circumstances, or unused services.

Members are encouraged to utilize Session Protection™, where applicable, to recover eligible unused sessions.

 

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7. Scheduling, Makeups, and Session Use

 

Clients are expected to attend and use scheduled services within the active window of their purchased pass, plan, or coaching cycle.

 

Makeups

 

Makeup sessions are:

 

• not guaranteed

• subject to availability

• offered only at BHP discretion unless otherwise stated in writing

 

A missed session does not automatically create a makeup right.

 

Rescheduling

 

Clients may reschedule within the allowed booking window set by BHP. Rescheduled sessions remain subject to availability.

 

Late Cancellations and No-Shows

 

Late cancellations, missed sessions, and no-shows may result in:

 

• forfeiture of the session

• loss of the scheduled slot

• no refund

• no credit

• no automatic extension

 

BHP reserves the right to define the specific scheduling window and late-cancel cutoff.

 

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8.

Session Protection™

Certain BOSX memberships include Session Protection™, which allows eligible unused coach-led sessions to roll over into the following monthly billing cycle.

To qualify:

• Membership must remain active and in good standing.

• Up to 16 unused sessions may roll over into the next billing cycle.

• Rolled-over sessions are valid for one additional billing cycle only.

• Any remaining rolled-over sessions expire at the end of that billing cycle.

• Sessions are non-transferable, have no cash value, and cannot be redeemed for cash, credits, or refunds.

• Session Protection™ does not apply to expired, cancelled, paused, or terminated memberships unless otherwise approved by BOSX.

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9. Client Responsibility

 

Clients are responsible for:

 

• showing up prepared

• following the assigned structure

• completing assigned work where applicable

• communicating professionally

• respecting timelines and scheduling rules

• participating fully in the coaching relationship

 

Client failure to complete homework, follow assigned work, adhere to guidance, or participate appropriately does not create entitlement to refunds, credits, extensions, or additional services.

 

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10. Service Boundaries

 

BHP coaching is professional and business-based only.

 

Clients are purchasing a defined service lane and support level. No service includes:

 

• unlimited access to the coach

• undefined emotional support

• custom reshaping of the program after purchase

• extra deliverables outside scope unless separately approved

• ongoing modifications based solely on preference, convenience, or non-compliance

 

BHP may recommend reassignment to another service format, including remote or lower-touch options, where that is the better fit.

 

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11. Fit, Continuation, and Discontinuation

 

BHP reserves the right to:

 

• decline enrollment

• decline continuation

• reassign a client to a different lane

• suspend or end services

 

This may occur where there is:

 

• poor fit

• repeated policy violation

• non-compliance

• disrespectful communication

• repeated boundary testing

• failure to participate appropriately in the coaching process

 

Where services are ended due to fit, scope, or conduct issues, BHP will determine in its sole discretion whether any alternate path is offered.

 

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12.

Membership Cancellations

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Foundations and Athlete memberships require completion of their initial commitment period before cancellation.

Executive and Pro Development memberships may be cancelled at any time by providing notice before the next billing date.

Cancellation requests stop future renewals only and do not cancel or refund the current active billing cycle. Members retain access to their membership through the end of the paid billing period.

No refunds or prorated credits will be issued for cancellations submitted after a billing cycle has begun.

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13. Policy Understanding

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Member Responsibility

Members are responsible for booking sessions, arriving on time, communicating scheduling conflicts, and following coach instructions. Consistent attendance, recovery, nutrition, and effort are essential for achieving results. BOSX cannot guarantee specific health, fitness, body composition, or performance outcomes.

 

By booking, enrolling in, or participating in any BHP service, the client acknowledges that:

 

• BHP is a structured human performance coaching business

• all services are governed by defined scope, timelines, and lane boundaries

• pass-based scheduling and quarter-based coaching cycles are part of the model

• monthly billing does not override the structure of a fixed-term program

• makeups, extensions, and exceptions are discretionary, not automatic

• participation in the coaching relationship requires client execution as well as payment

Scheduling and Cancellation Policy

 

What BOSX Is — and What It Is Not

 

BOSX scheduling exists to support a structured coaching system. It is not a casual booking model, open-access gym model, or flexible “use it whenever” arrangement. Every appointment, class, and coaching slot is part of a broader performance structure built around assessment, placement, execution, and progression.

 

Clients are not purchasing unlimited convenience. Clients are purchasing a defined service lane, scheduled coaching time, and a structured process.

 

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1. Nature of Scheduling at BOSX

 

BOSX operates on a scheduled coaching model. Session times, appointment availability, class structure, and service access are controlled by BHP / BOSX in order to protect coaching quality, capacity, and operational efficiency.

 

Scheduling at BOSX is not intended to function like:

 

• a drop-in gym

• an open calendar with unlimited flexibility

• a casual class-pass system

• a “book whenever, cancel whenever, make it up later” service

 

Scheduling exists to support the coaching process, not replace it.

 

Because of this, all appointments, class placements, and coaching sessions are subject to:

 

• coach availability

• facility availability

• lane structure

• active program term

• the specific scope of the purchased service

 

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2. Booking Responsibility

 

Clients are responsible for:

 

• booking sessions within the active term of their service

• managing their own attendance

• arriving on time

• communicating scheduling changes within the required notice window

• using purchased sessions within the structure and time period assigned

 

Failure to book or use available sessions within the active term does not create an automatic right to:

 

• an extension

• a refund

• a credit

• a rollover

• extra sessions

• custom replacement programming

 

At BOSX, unused time is not treated as an open liability to be repaid later. The service is delivered within a defined operating window.

 

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3. Fixed-Term Structure

 

Many BOSX services are delivered as 12-week coaching cycles, often billed monthly for payment convenience.

 

Clients acknowledge that:

 

• a 12-week coaching cycle remains a fixed-term service

• monthly billing does not convert that service into month-to-month access

• scheduled coaching time must be used within the active cycle

• missed usage does not automatically extend the cycle

 

BOSX is structured around execution within a timeline. It is not an indefinite support arrangement.

 

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4. Scheduling Window

 

Appointments, sessions, and classes must be booked and attended within the scheduling rules established by BHP / BOSX.

 

BHP / BOSX reserves the right to:

 

• define booking windows

• limit available time slots

• assign training times

• modify the schedule as needed

• cap or close access to certain times

• prioritize scheduling based on service lane, capacity, and business operations

 

The existence of a purchased plan does not guarantee unlimited access to preferred times.

 

Clients are purchasing participation in the BOSX system, not first-priority control over the schedule.

 

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5. Rescheduling Policy

 

Rescheduling may be permitted when requested within the required notice window established by BHP / BOSX.

 

However:

 

• rescheduling is always subject to availability

• rescheduling is not guaranteed

• repeated rescheduling may be treated as non-compliance with the coaching structure

• rescheduled sessions must still occur within the active term of the plan or program

 

Rescheduling does not pause the coaching cycle or extend the term of service.

 

At BOSX, rescheduling is a limited operational accommodation — not a rewrite of the program timeline.

 

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6. Late Cancellations

 

A late cancellation is any cancellation made outside the required notice window set by BHP / BOSX.

 

Late cancellations may result in:

 

• forfeiture of the session

• loss of the reserved time

• no refund

• no credit

• no automatic makeup

• no automatic extension of the program term

 

The reason for this policy is simple:

that time was reserved, coach capacity was allocated, and the business cannot repeatedly absorb late client changes without damaging the coaching system.

 

BOSX is not built around unlimited last-minute flexibility.

 

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7. No-Shows

 

A no-show occurs when a client fails to attend a scheduled session, appointment, or class without proper notice.

 

No-shows are treated as a forfeited session.

 

No-shows do not create entitlement to:

 

• replacement time

• extra support

• added sessions

• credits

• refunds

• custom programming to “make up” for missed attendance

 

Repeated no-shows may also be treated as a fit or compliance issue and may affect continued service.

 

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8. Makeups

 

Makeup sessions are not automatic.

 

Any makeup opportunity is:

 

• optional

• subject to availability

• granted solely at the discretion of BHP / BOSX

• limited by the active term of the purchased service

 

A missed session does not automatically generate a makeup obligation on the part of BHP / BOSX.

 

At BOSX, makeups are a discretionary courtesy when possible — not a standing entitlement.

 

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9. Pauses, Holds, and Interruptions

 

BOSX programs are built around continuity and execution. Because of this, programs are not automatically paused for client interruptions.

 

The following do not automatically qualify a client for a pause, extension, or service credit:

 

• elective procedures

• voluntary travel

• personal scheduling conflicts

• work conflicts

• inconsistent attendance

• emotional fatigue

• delayed engagement

• partial use of the service

• failure to complete outside work

• non-compliance with program expectations

 

Any pause, extension, or alternate path is considered only by written discretionary review and only when approved in writing by BHP / BOSX.

 

Even where discretion is used, BHP / BOSX is not obligated to provide:

 

• additional time

• additional sessions

• custom replacement programming

• monetary offsets

• equivalent value substitutions

 

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10. Cancellation by the Client

 

Clients may choose to stop using a service at any time, but stopping use does not erase the original service term, program structure, or payment obligations unless explicitly stated in writing.

 

If a client cancels participation, withdraws voluntarily, or stops engaging:

 

• the unused service time may expire

• payments already made remain non-refundable

• remaining obligations are governed by the service agreement and payment plan selected

• BHP / BOSX is not required to create a new service to offset the client’s non-use

 

At BOSX, choosing not to continue participating is not the same as BOSX failing to deliver the service.

 

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11. Cancellation by BHP / BOSX

 

BHP / BOSX reserves the right to suspend, restrict, or discontinue service where needed to protect:

 

• the coaching process

• the coach-client boundary

• operational order

• program integrity

• business standards

 

This may occur in cases including but not limited to:

 

• repeated non-compliance

• repeated late cancellations or no-shows

• failure to complete required participation steps

• disrespectful communication

• repeated attempts to renegotiate scope after delivery

• behavior that undermines the coaching relationship

• poor fit for the purchased service lane

 

Where service is ended due to fit, non-compliance, or boundary issues, BHP / BOSX may, at its sole discretion:

 

• close the cycle

• offer an alternate lower-touch option

• refer the client to remote programming

• decline re-enrollment

 

BHP / BOSX is not required to continue a coaching relationship that no longer fits the structure of the business.

 

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12. Scope Boundaries Around Scheduling

 

Scheduling policies exist inside the larger BOSX service identity.

 

Clients are not purchasing:

 

• therapy

• emotional crisis management

• on-demand schedule reengineering

• unlimited access to the coach

• after-the-fact custom adjustments because the original plan felt incomplete

• personalized service redesign every time life becomes inconsistent

 

Clients are purchasing:

 

• structured coaching

• within a defined lane

• on a defined schedule

• over a defined term

• with clear boundaries

 

This is the difference between BOSX and generic personal training.

 

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13. What BOSX Is Not

 

For the avoidance of doubt, BOSX scheduling is not:

 

• a casual drop-in fitness system

• a “pay and use whenever” model

• a customer-controlled calendar

• a refund/credit-heavy boutique studio

• an open-ended support arrangement

• a service that reshapes itself every time the client’s circumstances shift

 

BOSX is a structured coaching system. Scheduling is part of that system.

 

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14. Client Acknowledgment

 

By booking, enrolling in, or attending any BOSX service, the client acknowledges and agrees that:

 

• scheduling is part of a structured coaching system

• service time must be used within the active term

• rescheduling, makeups, pauses, and exceptions are limited and discretionary

• monthly billing does not convert a fixed-term coaching cycle into open-ended monthly access

• client inconsistency does not create automatic entitlement to added value, replacement services, or custom offsets

• BOSX is not a casual fitness or undefined personal training arrangement

1. Nature of Service

 

Bowen’s Human Performance (“BHP” / “BOSX”) provides structured human performance coaching, not casual fitness, generic personal training, open-ended support, or undefined access to a coach.

 

BHP services are built around:

 

• assessment

• coaching lane placement

• structured programming

• defined timelines

• accountability

• progression over time

 

BHP is not a drop-in gym, entertainment-based fitness service, therapy, counseling service, open-ended motivational support service, or customer-directed workout arrangement.

 

By enrolling in any BHP / BOSX service, the client acknowledges that they are purchasing a structured coaching system with defined scope, timelines, service boundaries, and expectations.

 

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2. Assessment and Entry into Service

 

All new clients begin with a BOSX Assessment, unless otherwise approved in writing by BHP.

 

The Assessment is used to:

 

• review movement, training history, and goals

• determine what the client actually needs

• identify readiness and fit

• place the client into the appropriate service lane

 

Completion of an Assessment does not automatically include ongoing coaching beyond the stated assessment scope. Continued coaching requires separate enrollment into an approved service lane.

 

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3. Service Lanes and Scope

 

BHP may provide services through defined service lanes, including but not limited to:

 

• Assessment

• Hybrid

• Premium

• Executive

• Remote / Online Programming

• Classes, group training, consults, or private appointments where separately offered

 

Each lane has its own scope, support level, delivery model, and schedule. Clients are purchasing the specific lane selected, not unlimited coaching or undefined support.

 

No service lane includes:

 

• unlimited access to the coach

• open-ended personal support

• automatic custom programming beyond scope

• indefinite rescheduling or rollover rights

• post-cycle service redesign by request

• therapy, medical care, rehabilitation, or counseling

 

BHP reserves the right to determine what is included in each lane and whether a client is appropriate for that lane.

 

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4. Program Structure

 

Many BHP / BOSX services are delivered as fixed-term coaching cycles, including 12-week programs and 30-day programming cycles.

 

Where a service is sold as a fixed coaching cycle:

 

• the service must be completed within the stated active term

• monthly billing, if offered, is an installment method only

• monthly billing does not convert a fixed-term service into month-to-month, cancel-anytime access

• unused time, missed use, or delayed engagement does not automatically extend the cycle

 

Clients are purchasing structured coaching delivered over a defined period of time, not indefinite access.

 

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5. Scheduling and Booking

 

BHP operates on a scheduled coaching model, not an open-access or casual-use model.

 

Clients are responsible for:

 

• booking within the active term of service

• attending scheduled sessions on time

• communicating schedule changes within the required notice window

• using purchased services within the defined service period

 

Scheduling is subject to:

 

• coach availability

• lane structure

• facility or delivery format

• active service term

• business capacity and operations

 

Purchase of a service does not guarantee unlimited access to preferred times.

 

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6. Classes, Group Training, Private Appointments, and Consults

 

Classes and Group Training

 

Classes and group training are structured coaching environments delivered according to the format, capacity, and schedule set by BHP. Participation in a class or group lane does not create entitlement to private coaching access, custom modifications outside scope, or unlimited makeups.

 

Private Appointments

 

Private appointments are one-on-one coaching sessions delivered within the purchased service lane. These sessions are part of a structured coaching relationship and do not create open-ended access or undefined support outside that lane.

 

Consults

 

Consults are discussion-based services used to review goals, readiness, needs, and next steps. Consults may inform lane placement or strategy, but do not automatically include ongoing coaching, custom programming, or continued support unless separately purchased.

 

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7. Cancellations, Rescheduling, and No-Shows

 

Clients may reschedule only within the scheduling rules and notice windows established by BHP.

 

Late cancellations, missed sessions, and no-shows may result in:

 

• forfeiture of the session

• loss of the reserved time

• no refund

• no credit

• no automatic extension

• no guaranteed makeup

 

Rescheduled sessions remain subject to availability and must still fall within the active term of the purchased service.

 

Makeups are discretionary and not guaranteed unless explicitly stated in writing.

 

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8. Expiration, Extensions, and Credits

 

All services must be used within their active term.

 

Unused, unbooked, or partially used services expire at the end of the active service window unless otherwise approved in writing by BHP.

 

As a general rule, there are:

 

• no automatic extensions

• no automatic pauses

• no automatic credits

• no automatic replacement sessions

• no automatic custom offsets

 

Elective interruptions, personal scheduling conflicts, delayed engagement, inconsistent attendance, emotional fatigue, voluntary travel, non-compliance, or partial use do not create automatic entitlement to additional value.

 

Any exception is handled solely through written discretionary review by BHP.

 

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9. Client Participation and Compliance

 

BHP coaching is a collaborative service. Results depend in part on client participation both inside and outside live sessions.

 

Clients are responsible for:

 

• following coaching direction

• completing assigned homework where applicable

• following programming as written

• adhering to agreed nutrition and recovery guidance where applicable

• communicating professionally

• participating honestly and consistently

 

Failure to complete assigned work, follow guidance, or participate appropriately does not create entitlement to refunds, credits, extensions, added sessions, or extra custom work.

 

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10. Professional Communication and Boundaries

 

All communication with BHP must remain professional and business-based.

 

BHP reserves the right to restrict, suspend, or discontinue service where communication, conduct, or behavior becomes disrespectful, inappropriate, disruptive, or incompatible with the coaching relationship.

 

BHP services are coaching services only. They are not:

 

• friendship arrangements

• emotional support arrangements

• therapy

• medical services

• on-demand access relationships

 

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11. Fit, Reassignment, and Service Refusal

 

BHP reserves the right, in its sole discretion, to:

 

• decline enrollment

• decline continuation

• reassign a client to a different lane

• recommend a remote or lower-touch option

• suspend or discontinue service

 

This may occur where there is:

 

• poor fit

• repeated policy violations

• repeated late cancellations or no-shows

• non-compliance

• repeated attempts to renegotiate scope after delivery

• communication or conduct issues

• inability or unwillingness to participate appropriately in the coaching process

 

BHP is not obligated to continue a coaching relationship that no longer fits the business model or service structure.

 

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12. Custom Work and Additional Requests

 

Requests for additional custom programming, replacement programming, additional sessions, or custom offsets outside the purchased lane are outside the scope of the original service unless separately approved and purchased in writing.

 

Delivery of a program, resource, or alternate next step by BHP does not create an ongoing obligation for expanded custom work beyond the original agreement.

 

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13. Billing and Payment Understanding

 

Clients acknowledge that payment secures access to the purchased lane, timeline, and structure only.

 

Payment does not create entitlement to:

 

• unlimited flexibility

• undefined support

• service beyond scope

• exceptions outside policy

• post-cycle service redesign

 

Where recurring billing is used, the billing method does not override the structure or timeline of the purchased service.

 

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14. Final Understanding

 

By booking, enrolling in, participating in, or paying for any BHP / BOSX service, the client acknowledges and agrees that:

 

• BHP provides structured human performance coaching

• all services are governed by defined scope, timelines, and lane boundaries

• scheduling supports the coaching model and is not open-ended

• fixed-term programs remain fixed-term even if billed monthly

• participation requires client execution as well as payment

• BHP retains discretion over fit, reassignment, exceptions, and continuation of service