1. Scope of Service

Bowens Human Performance (“BHP” / “BOSX”), operated by Bowens Performance Group LLC, provides structured human performance coaching through assessment, program placement, professional instruction, accountability, and measurable progression.

Services are delivered through defined memberships, coaching programs, individual appointments, and session packages. Each purchase provides only the benefits, coaching access, and services expressly included in that offering.

Membership does not provide unlimited coaching, unrestricted facility access, or services outside the purchased scope.

2. Assessment & Program Placement

New in-person clients begin with a BOSX Performance Diagnostic unless otherwise approved by BHP.

The Diagnostic reviews relevant movement capabilities, training history, goals, and readiness to recommend an appropriate coaching pathway.

Clients may enter BOSX Foundations or another appropriate program directly following assessment. BOSX Start is an optional, individualized onboarding service recommended when additional preparation is appropriate.

The Diagnostic does not include ongoing coaching unless expressly stated. Continued participation requires enrollment or purchase of the recommended service.

3. Coaching Formats

A. Group Coaching

BOSX Foundations and BOSX Performance provide structured, coach-led group training according to published schedules, capacity limits, and membership benefits.

Group memberships do not automatically include private appointments, unlimited makeups, or training outside designated sessions.

B. Individual Coaching

BOSX Rebuild 1:1, Performance 1:1, Executive, and other individualized services provide appointment-based coaching according to the purchased service.

Sessions may include movement development, strength and conditioning, individualized programming, and progress-based adjustments.

C. Assessments & Consultations

Diagnostics and consultations evaluate client needs, clarify goals, and establish coaching recommendations. They do not automatically include ongoing programming or training.

D. Limited-Session & Remote Programs

BOSX Flex, specialized packages, and remote programming provide access according to their stated session allowances, validity periods, and delivery terms.

4. Membership Passes & Booking Credits

BOSX uses a session-credit system within eligible coaching memberships and packages.

A “pass” or “booking credit” represents an eligible class or coaching appointment available under the purchased plan.

Passes are not separate memberships and do not provide unrestricted access to BHP services.

Each plan determines:

• The number of session credits issued.

• Which classes or appointments credits may be used for.

• The applicable billing cycle or validity period.

• Booking and cancellation requirements.

• Whether unused credits qualify for rollover.

Clients are responsible for reserving and using their sessions through the designated booking system.

Unused credits expire according to the purchased plan unless Session Protection™ or another written benefit applies.

Credits are non-transferable and have no cash value unless otherwise required by law.

5. Coaching Terms & Program Duration

Certain BOSX programs operate on structured 12-week development cycles or require an initial three-month commitment.

A training cycle describes the program’s coaching structure. A contractual commitment describes the period or payments agreed to at enrollment. These are not necessarily identical.

Monthly billing may be used for programs with an initial commitment. Other plans may be recurring, fixed-duration, or one-time purchases.

The duration, payment obligation, and renewal conditions displayed at checkout govern each purchased plan.

A monthly payment schedule does not automatically create a cancel-anytime arrangement when a longer initial commitment has been expressly agreed upon.

6. Payments, Renewals & Refunds

Membership and package prices, billing frequency, initial commitments, and renewal conditions are disclosed before purchase.

Eligible recurring plans renew according to their stated terms until canceled or expired.

Cancellation of future renewals does not automatically eliminate payments owed under an agreed initial commitment.

Clients are responsible for maintaining valid payment information. Failed payments may result in suspension of booking privileges or services, subject to applicable law and the purchased agreement.

Payments for completed services and active billing periods are generally nonrefundable, except as required by law or expressly provided in the applicable plan terms.

Unused sessions, travel, personal scheduling conflicts, or nonattendance do not automatically create entitlement to refunds, extensions, or prorated credits.

7. Scheduling, Attendance & Makeups

Clients must schedule appointments and attend group sessions within the availability and booking windows associated with their purchased plan.

Makeups: Makeup sessions are subject to availability and the applicable membership policy. Missed sessions do not automatically guarantee additional appointments.

Rescheduling: Clients may reschedule within the permitted booking window, subject to available appointments.

Late Cancellations & No-Shows: Sessions canceled after the applicable cutoff or missed without notice may result in forfeiture of the associated booking credit.

Specific cancellation windows and attendance requirements are established in the relevant booking service and disclosed before reservation.

BHP may make reasonable adjustments to schedules, coaching assignments, and service availability. Material changes affecting purchased benefits will be addressed according to the applicable agreement and law.

8. Session Protection™ — Rollover Benefits

Certain BOSX memberships include Session Protection™, allowing eligible unused session credits to carry forward into a subsequent billing cycle.

Session Protection™ is a membership benefit, not a guarantee of unlimited makeup sessions.

General Conditions

• Rollover is available only when included in the purchased membership.

• Membership must remain active and in good standing.

• Rollover allowances, balance limits, and expiration periods are determined by the specific plan.

• Credits exceeding the applicable maximum balance do not accumulate.

• Rolled-over credits may only be redeemed for eligible services.

• Credits are non-transferable and cannot be exchanged for cash, refunds, or monetary credits.

• Rollover does not guarantee appointment availability outside published scheduling windows.

• Credits remaining after expiration or membership termination are handled according to the purchased plan and applicable law.

BOSX Executive Session Protection™

Executive members receive 12 combined eligible session credits per monthly billing cycle.

Unused eligible credits may roll over, subject to a maximum available balance of 14 credits, including newly issued and carried-over sessions.

The 14-credit limit is a maximum balance, not an additional monthly session allowance.

Other BOSX memberships may have different rollover limits or no rollover benefit. Their individual plan terms control.

9. Client Responsibilities

Clients are responsible for attending scheduled sessions, arriving prepared, following reasonable coaching instructions, completing assigned work where applicable, and communicating relevant scheduling or participation concerns.

Training progress depends on consistent participation, recovery, nutrition, and adherence to appropriate programming.

Failure to attend or complete assigned work does not automatically entitle a client to additional sessions, credits, refunds, or extensions.

10. Professional Service Boundaries

BHP provides coaching within the scope of each purchased service.

Unless expressly included, purchases do not provide unlimited coach communication, additional individualized programming, off-schedule training, or services beyond the agreed arrangement.

Coaching support and communication are provided according to the selected membership or service.

BHP may recommend an alternative coaching format when assessment, client goals, or service needs indicate a better fit.

11. Enrollment, Conduct & Discontinuation

BHP may decline enrollment or continuation when a service is unsuitable, scheduling capacity is unavailable, safety concerns exist, or clients repeatedly violate reasonable coaching or facility policies.

Harassment, threatening behavior, unsafe conduct, or repeated serious policy violations may result in suspension or termination.

Any termination, reassignment, refund, or remaining payment obligation will be handled according to the applicable agreement and law.

12. Membership Cancellations

Cancellation rules depend on the purchased membership.

Fixed-Term Memberships: Plans with an initial commitment remain subject to the agreed payment and duration requirements. Requests to stop future renewals do not automatically cancel outstanding contractual obligations.

Recurring Memberships: Eligible plans may be canceled through the available account controls or by contacting BHP. Cancellation takes effect according to the plan’s renewal terms and applicable law.

One-Time Packages: Single-purchase packages do not automatically renew and remain valid for their stated duration.

Cancellation does not automatically generate a refund for the current paid period. Any refund, credit, or unused-session rights remain subject to the purchased terms and applicable law.

Medical holds and exceptional circumstances may be reviewed individually.

13. Policy Acknowledgment

By booking, purchasing, or participating in a BOSX service, clients acknowledge that:

• BHP provides structured coaching within defined service boundaries.

• Membership passes represent eligible booking credits, not unrestricted facility access.

• Each plan has specific scheduling, billing, and expiration terms.

• Rollover applies only to plans expressly offering Session Protection™.

• Fixed-term payment obligations and recurring renewal arrangements may differ.

• Coaching outcomes depend on individual participation and other relevant factors.

Specific results in strength, conditioning, body composition, athletic performance, or health are not guaranteed.

These terms operate alongside the applicable service description, membership agreement, booking policy, and checkout disclosures. Where plan-specific benefits differ, the expressly agreed plan terms govern, subject to applicable law.

1. Scheduling & Service Structure

Bowens Human Performance (“BHP” / “BOSX”) provides structured, appointment-based and group performance coaching.

All sessions are delivered according to the purchased membership, package, or individual service. Scheduling is subject to coaching availability, facility capacity, service eligibility, and the applicable program term.

Membership booking credits (“passes”) represent eligible coaching sessions included in a plan. They do not provide unlimited scheduling, unrestricted facility access, or coaching outside the purchased service.

2. Booking & Attendance Responsibilities

Clients are responsible for booking eligible appointments, attending scheduled sessions, arriving on time, and communicating scheduling changes through the designated booking system.

Bookings must fall within the availability and validity period of the purchased service, including any applicable rollover benefits.

Failure to reserve or attend available sessions does not automatically entitle a client to additional sessions, refunds, or extensions.

3. Scheduling Availability

BHP establishes class schedules, appointment availability, booking windows, and coaching capacity.

Preferred appointment times are not guaranteed. Private coaching is scheduled according to coach availability, while group coaching follows designated class times.

BHP may make reasonable scheduling adjustments and will communicate material changes affecting confirmed bookings or purchased benefits.

4. Rescheduling & Client Cancellations

Clients may reschedule or cancel an individual appointment within the notice window specified at booking.

Rescheduling is subject to availability and must occur within the applicable plan validity period, including eligible Session Protection™ extensions.

A timely cancellation may restore the associated booking credit when permitted by the service’s booking rules.

Late cancellations may result in forfeiture of the booked session or credit. The applicable cutoff and consequences are displayed in the booking policy.

Canceling an individual appointment does not cancel an ongoing membership.

5. No-Shows & Late Arrivals

A no-show occurs when a client does not attend a confirmed session without timely cancellation.

No-shows may result in forfeiture of the associated booking credit, without an automatic makeup or refund.

Late arrivals may receive a shortened session or be unable to participate when doing so would disrupt the class or compromise safety.

Repeated no-shows or late cancellations may lead to a scheduling review or restrictions consistent with the purchased agreement.

6. Makeup Sessions

Makeup sessions are not automatically guaranteed.

When available, makeup opportunities may be offered within the client’s active plan, remaining booking credits, and designated scheduling windows.

Additional appointments outside purchased benefits require separate approval or payment.

7. Session Protection™ & Rollover

Certain BOSX memberships include Session Protection™, allowing eligible unused booking credits to carry into a subsequent billing cycle.

Rollover benefits are governed by the purchased plan’s allowance, maximum balance, and expiration rules.

BOSX Executive: Members receive 12 eligible coaching credits per monthly billing cycle. The maximum available balance, including carried-over credits, is 14.

Session Protection™ does not create unlimited makeups, unrestricted appointment access, or a right to accumulate credits beyond the plan’s limit.

Late-canceled or forfeited sessions are not eligible for rollover unless otherwise provided by the applicable booking policy.

Unused credits on plans without rollover benefits expire according to their stated terms.

8. Program Terms & Membership Cancellation

Some BOSX memberships have an initial three-month commitment or follow structured 12-week training cycles. Other services may be recurring, fixed-duration, or one-time purchases.

A training cycle and a contractual payment commitment are distinct. The applicable plan agreement determines the duration, renewal conditions, and payment obligations.

Clients may request membership cancellation through the available account controls or by contacting BHP.

Stopping attendance or canceling individual appointments does not automatically terminate a membership or eliminate payments owed under an agreed commitment.

Membership cancellation, refunds, and remaining credits are governed by the purchased plan and applicable law.

9. Holds & Special Circumstances

Membership holds, extensions, and scheduling accommodations are not automatically included unless expressly offered by the purchased plan.

Clients may request consideration for medical circumstances, travel, or significant scheduling changes.

Requests are reviewed individually, subject to applicable law and any rights established under the purchased agreement.

Approved accommodations must be confirmed in writing.

10. Cancellations or Changes by BHP

If BHP cancels a confirmed session, reasonable efforts will be made to provide a replacement appointment, restore the booking credit, or offer another appropriate remedy.

BHP may adjust schedules or suspend participation for legitimate safety, facility, staffing, or conduct reasons.

Where BHP cannot deliver a purchased service, any applicable credit, refund, or alternative arrangement will be handled according to the service agreement and applicable law.

11. Professional Conduct & Service Boundaries

Clients are expected to communicate respectfully, follow reasonable coaching and facility rules, and participate within the scope of their purchased service.

BHP may review or discontinue a coaching relationship for serious safety concerns, harassment, repeated policy violations, or circumstances that prevent appropriate service delivery.

Any discontinuation and remaining financial obligations will be addressed under the applicable agreement and law.

12. Client Acknowledgment

By purchasing or booking BOSX services, clients acknowledge that:

● Coaching is delivered through scheduled sessions and defined service benefits.

● Booking credits are subject to plan-specific eligibility and validity periods.

● Rescheduling and late-cancellation rules apply to confirmed reservations.

● Makeup sessions and rollover benefits are available only as provided by the applicable plan.

● Membership cancellation and appointment cancellation are separate actions.

● Fixed-term commitments and recurring billing arrangements are governed by the terms accepted at checkout.

This policy supplements the applicable BOSX membership agreement, booking service terms, and general Terms & Conditions.

BOSX General Terms of Use

1. Nature of Services

Bowens Human Performance (“BHP” / “BOSX”), operated by Bowens Performance Group LLC, provides assessment-led human performance coaching through structured training, individualized programming, professional instruction, and measurable progression.

BHP services are built around assessment, program placement, coaching, accountability, and progressive development.

BHP is not an open-access gym or unrestricted personal training service. All services are delivered within the scope, schedule, and benefits of the purchased offering.

BHP does not provide medical diagnosis, physical therapy, rehabilitation, counseling, or medical nutrition therapy. Nutrition and recovery guidance are educational and performance-focused.

2. Assessment & Service Enrollment

New in-person clients begin with a BOSX Performance Diagnostic unless otherwise approved by BHP.

The Diagnostic evaluates relevant movement capabilities, training history, goals, and readiness to determine an appropriate coaching pathway.

BHP offers services including BOSX Foundations, Performance, Executive, Flex, Start, individualized coaching, nutrition guidance, and remote programming.

Each service has its own eligibility, coaching structure, scheduling requirements, and included benefits.

Completion of a Diagnostic does not automatically include ongoing coaching. Continued participation requires enrollment or purchase of an eligible service.

BHP may recommend a different service when assessment findings or client needs indicate a more appropriate fit.

3. Memberships, Programs & Service Access

BHP offers recurring memberships, fixed-term coaching programs, individual appointments, and limited-session packages.

Certain programs operate on 12-week training cycles or require an initial three-month commitment. Monthly billing does not override an expressly agreed fixed-term payment obligation.

Eligible memberships provide booking credits, also referred to as passes, for designated classes or appointments.

Booking credits may only be redeemed for services included in the purchased plan.

Certain memberships include Session Protection™, allowing eligible unused credits to roll over subject to plan-specific limits.

Membership does not include unlimited coaching, unrestricted facility access, or services outside the purchased benefits.

The applicable plan description, checkout agreement, and Membership Terms govern specific session allowances, billing arrangements, expiration periods, and rollover benefits.

4. Scheduling, Attendance & Cancellations

BHP operates through scheduled group coaching and individual appointments.

Clients are responsible for reserving eligible sessions, arriving on time, communicating scheduling changes, and using their services within the applicable validity period.

Scheduling is subject to coach availability, facility capacity, service eligibility, and published booking windows.

Late cancellations and no-shows may result in forfeiture of the associated booking credit.

Makeup sessions, rescheduling, holds, and extensions are governed by the applicable booking rules and purchased membership benefits.

Cancellation of an appointment is separate from cancellation of a membership.

Detailed requirements are provided in the BOSX Scheduling & Cancellation Policy.

5. Billing, Refunds & Service Duration

Clients agree to the pricing, payment schedule, initial commitment, and renewal terms presented at purchase.

Recurring payments are collected according to the accepted billing arrangement. Failed payments may result in suspension of services or booking privileges.

Cancellation of future renewals does not automatically eliminate outstanding obligations under an agreed initial commitment.

Payments for completed services and active billing periods are generally nonrefundable, except as required by law or expressly provided in the purchased agreement.

Unused sessions do not automatically qualify for monetary refunds, extensions, or additional services.

Specific billing, cancellation, and refund provisions are governed by the applicable membership or service agreement.

6. Client Responsibilities & Professional Conduct

Clients are expected to participate consistently, follow reasonable coaching and facility instructions, communicate professionally, and complete assigned programming where applicable.

Clients are responsible for providing accurate information regarding relevant health conditions, injuries, physical limitations, and exercise history.

Physical training involves inherent risks. Clients should seek appropriate medical clearance when indicated and immediately report concerning symptoms during participation.

Coaching outcomes depend on individual circumstances, participation, recovery, and other factors. BHP does not guarantee specific performance, strength, body composition, or health results.

Harassment, threatening behavior, unsafe conduct, or repeated serious policy violations may result in service restrictions, suspension, or termination consistent with the applicable agreement and law.

7. Coaching Scope & Service Modifications

Each BOSX service provides a defined level of coaching, programming, communication, and access.

Additional private sessions, custom programming, expanded support, or services outside the purchased offering require separate approval or purchase unless expressly included.

BHP may make reasonable adjustments to programming, coaching assignments, and schedules to support client progression, safety, and operational requirements.

BHP may recommend reassignment to another coaching format when appropriate.

Material changes affecting purchased benefits, service discontinuation, or outstanding financial obligations will be handled according to the applicable agreement and law.

8. Acceptance of Terms

By purchasing, booking, or participating in BHP services, clients acknowledge that:

• BHP provides structured human performance coaching.

• Services are governed by the specific benefits and conditions of the purchased offering.

• Membership passes represent eligible booking credits, not unrestricted access.

• Session Protection™ applies only where expressly included.

• Scheduling, attendance, cancellation, and refund requirements apply.

• Client participation and adherence to reasonable coaching standards are expected.

These General Terms of Use operate alongside the BOSX Membership Terms, Scheduling & Cancellation Policy, applicable service descriptions, and checkout agreements.

Where a specific purchased plan provides additional or different benefits, its expressly agreed terms govern, subject to applicable law.